Frequently Asked Questions

 

Q1: Do you have minimum order quantity ?

Normally our MOQ is 3000pcs. But for some stock items, we can offer a lower MOQ which
down to 500-1000 pcs. And the price will be much lower when the order quantity is higher.

Q2. Can you issue Original Certificate and Fumigation Certificate?

Yes, we can issue both; the fumigation fee will be quoted in addition.

Q3. Can we check and inspect the goods before delivery?

Yes, we always welcome your visit and goods inspection. And a simpler way to confirm acceptance of quality of goods is by sending the production samples before delivery. In addition, you can also hire a third party inspector for goods inspection.

Q4. Do you provide free samples?

Free samples are available if we have the samples stock, we can provide you 1-2 pcs with freight collect; otherwise we will have a small amount of sample charge for making the samples with normal lead time of 10-14 days.

Q5. Can I make change to my order during production?

No. Unfortunately, we start to process your order as soon as we receive it, and therefore cannot cancel or change your order.